How Website Crawling Works
- Enter a URL to start crawling
- The crawler visits the page and follows internal links
- Text content is extracted from each page
- Extracted content becomes training data
Adding a Website
- Go to Knowledge Base > Websites
- Enter the starting URL (e.g.,
https://example.com) - Click Crawl
- Wait for crawling to complete
- Review discovered pages
- Click Retrain to update your agent
Viewing Crawled Pages
After crawling completes, you can:- See all discovered URLs
- View extracted content per page
- Check character count
- Remove individual pages
Updating Website Content
When your website content changes:- Go to Knowledge Base > Websites
- Click Re-crawl on the website
- New content will be extracted
- Click Retrain to update the agent
Re-crawling replaces previous content. Deleted pages will be removed from training data.
What Gets Extracted
Best Practices
- Start with important pages - Begin with product pages, FAQs, about us
- Avoid duplication - Don’t crawl the same content from multiple URLs
- Keep content current - Re-crawl after major website updates
- Review extracted content - Verify the right information was captured
Troubleshooting
Pages not being discovered
Pages not being discovered
- Ensure pages are linked from the starting URL
- Check if pages require authentication
- Verify robots.txt isn’t blocking the crawler
Wrong content extracted
Wrong content extracted
- Some pages may have complex layouts
- Dynamic content (JavaScript-loaded) may not be captured
- Consider adding content as a document instead
Crawl taking too long
Crawl taking too long
- Large sites take longer to crawl
- Consider starting with a specific section (e.g.,
/docs/) - Check your page limit settings

