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Credits are the currency for AI responses in Chatoura. Each credit equals one AI-generated response.

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How Credits Work

  • 1 credit = 1 AI response sent to a customer
  • Credits are deducted per response, not per conversation
  • Incoming messages from customers don’t use credits
  • System messages (greetings, away messages) don’t use credits

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Credit Usage Examples

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Checking Your Balance

View your credit balance in the dashboard header, which shows your current credits and usage.

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Monthly Credits

Each plan includes a monthly credit allowance:

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Refresh Cycle

  • Credits refresh on your billing date
  • Unused credits don’t roll over
  • Balance resets to your plan’s allocation

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Need More Credits?

If you need additional credits beyond your plan allocation:
  1. Contact the sales team
  2. Discuss your usage requirements
  3. Get a custom credit package
Contact sales at cal.com/islamibrahim/chatoura to discuss additional credits or custom plans.

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When Credits Run Out

If your credit balance reaches zero:
  1. AI stops responding to new messages
  2. Messages queue until credits are available
  3. Credits refresh on your next billing date
Monitor your credit usage to avoid service interruption. Upgrade your plan or contact sales if you consistently run low.

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Estimating Usage

Calculate expected credit usage:

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Example

  • 50 conversations/day
  • 4 AI responses per conversation average
  • 50 × 4 × 30 = 6,000 credits/month

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Optimizing Credit Usage

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Reduce Unnecessary Responses

  • Use lead forms instead of asking multiple questions
  • Configure concise responses
  • Set up Q&A for common questions

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Monitor Usage

  • Check your credit balance regularly
  • Identify high-usage agents
  • Track usage patterns

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Scale Appropriately

  • Upgrade plan if consistently running out
  • Contact sales for custom volumes

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FAQ

Messages in the Playground don’t use credits. Only live customer conversations consume credits.
Contact the sales team to discuss additional credit packages for your current plan.
Contact support if you see unexpected usage on your account.