Knowledge Base Overview

The knowledge base is the foundation of your AI agent’s intelligence. It contains all the information your agent uses to answer questions.

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Data Sources

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How Training Works

1. Add sources - Upload documents, enter URLs, or add Q&A pairs
2. Processing - Content is extracted and analyzed
3. Training - Agent learns from the processed content
4. Ready - Agent can now answer questions based on the knowledge

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Managing Sources

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View All Sources

Go to Knowledge Base to see all training sources with:

• Source type and name
• Character count
• Processing status
• Last updated date

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Remove Sources

1. Click the delete icon next to any source
2. Confirm removal
3. Click Retrain to update the agent

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Retraining

After adding or removing sources, click Retrain to update your agent. Training typically takes 1-2 minutes depending on data volume.

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Character Limits

Each plan has a maximum character limit for training data: Characters are counted across all sources combined.

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Best Practices

• Quality over quantity - Focus on accurate, relevant information
• Keep updated - Regularly refresh with new content
• Be specific - Include FAQs and common questions
• Avoid duplication - Remove redundant information
• Test after training - Verify new knowledge in Playground