AI Agents Overview

AI agents are the core of Chatoura. Each agent is a chatbot trained on your specific business data, capable of answering customer questions across multiple channels.

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What is an AI Agent?

An AI agent is a conversational AI assistant that:

• Understands your products, services, and processes
• Answers customer questions in natural language
• Operates 24/7 across web, social, and messaging platforms
• Learns from documents, websites, and Q&A pairs you provide

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Creating an Agent

Chatoura provides a streamlined wizard to create agents with knowledge in one flow:

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Option 1: Website URL (Recommended)

The fastest way to create an agent:

1. Navigate to Dashboard and click New AI Agent
2. Enter your website URL
3. Click Continue - Chatoura automatically extracts:
   • Your logo and branding
   • Website pages and content
   • Business name and description
4. Review the extracted knowledge sources
5. Optionally add files or edit business info
6. Click Create AI Agent

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Option 2: Manual Setup

If you don’t have a website or prefer manual configuration:

1. Click New AI Agent from the Dashboard
2. Click Set up manually by uploading documents or typing the business information
3. Add knowledge using the three source panels:
   • Website - Enter a URL to fetch pages later
   • Files - Upload documents (PDF, DOC, DOCX, TXT, MD) - max 5 files, 10MB each
   • Business info - Enter your business name and description
4. Click Create AI Agent

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Agent Components

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Agent Limits

Limits depend on your subscription plan:

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Best Practices

• Start with your website - Let Chatoura extract your content automatically for the fastest setup
• Review extracted content - Check that the right pages are selected before creating
• Add business context - Include hours, policies, and FAQs in the business info section
• Test thoroughly - Use the Playground before deploying
• Iterate based on feedback - Review conversations and update training data