Skip to main content
The Chat History page displays all chat sessions across your channels. Review message history, monitor AI interactions, and manage session status.

​
Chat History Dashboard

Go to Chat History to see:
  • All chat sessions across channels
  • Channel source (Web, Facebook, Instagram, Playground)
  • Session status (Active or Paused)
  • Last message preview
  • Session timestamps

​
Session Status

​
Viewing a Session

Click any session to see:
  • Full message history
  • Timestamps for each message
  • AI and user message indicators
  • Channel type badge
  • Session status

​
Filtering Sessions

​
By AI Agent

Use the dropdown at the top to filter sessions by a specific AI agent or view all agents. Search sessions using the search field. Enter at least 2 characters to search across session data.

​
Managing Session Status

You can pause or activate AI responses for any session:
  1. Select the session
  2. Click Pause Session or Activate Session in the header
  3. Status updates immediately
When a session is paused, the AI agent stops responding to new messages. Activate the session to resume AI responses.

​
Channel Types

Sessions are labeled by their source channel:

​
Real-Time Updates

Chat history updates in real-time:
  • New messages appear instantly
  • Status changes reflect immediately
  • No need to refresh the page

​
Session Display Names

Sessions are identified by:
  • Facebook/Instagram - Username when available, otherwise numbered (e.g., “Instagram 1”)
  • Web - Numbered by creation order (e.g., “Web 1”, “Web 2”)
  • Playground - Numbered by creation order

​
Best Practices

  • Review regularly - Check chat history to monitor AI performance
  • Pause when needed - Pause sessions that require special attention
  • Learn from interactions - Identify knowledge gaps from conversation patterns
  • Update training - Use insights to improve AI responses

​
Troubleshooting

  • Check channel connection status
  • Verify agent is active
  • Refresh the page
  • Check the agent filter isn’t hiding sessions
  • Check internet connection
  • Verify channel webhooks are active
  • Some channels have inherent delays
  • Enter at least 2 characters
  • Try different search terms
  • Clear filters and try again