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Upload documents to train your AI agent on product manuals, FAQs, policies, and other business content.

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Supported Formats

Scanned PDFs (images) are not currently supported. Ensure PDFs contain selectable text.

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Uploading Documents

  1. Go to Knowledge Base > Documents
  2. Click Upload or drag files into the upload area
  3. Wait for processing to complete
  4. Click Retrain to update your agent

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Processing Status

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File Size Limits

  • Maximum file size: 10 MB per file
  • Maximum files: Depends on plan
  • Total characters: Subject to plan limits

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Viewing Content

Click on any document to:
  • View extracted text
  • Check character count
  • See processing date
  • Delete if needed

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Tips for Better Results

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Document Preparation

  • Use clear headings and structure
  • Remove irrelevant content before uploading
  • Ensure text is properly formatted
  • Split very large documents into logical sections

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Content Quality

  • Include complete information
  • Use natural language
  • Add context where needed
  • Avoid abbreviations without explanation

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Troubleshooting

  • Check if the PDF contains selectable text
  • Ensure the file isn’t corrupted
  • Try re-uploading the document
  • Contact support if the issue persists
  • Verify the document status is “Active”
  • Click Retrain after uploading
  • Test with questions directly from the document
  • Only text content is counted
  • Images, headers/footers may be excluded
  • Complex formatting may affect extraction