Prerequisites
- A Facebook Page for your business
- Admin access to the Page
- A Chatoura agent with training data
Connecting Facebook
1
Go to Integrations
Navigate to Integrations > Facebook
2
Connect with Facebook
Click Connect Facebook and log in to your Facebook account
3
Select your Page
Choose the Facebook Page you want to connect
4
Grant permissions
Allow Chatoura to manage messages for your Page
5
Confirm connection
You’ll see a success message when connected
Required Permissions
Chatoura requests these permissions:How It Works
- Customer sends message to your Facebook Page
- Message is received by Chatoura
- Your AI agent generates a response
- Response is sent back via Messenger
Settings
Response Settings
Message Handling
Viewing Sessions
All Messenger sessions appear in:- Chat History with Facebook icon badge
- Individual session message threads
- Lead profiles (if lead capture is enabled)
Escalation
When escalation is triggered:- You receive a notification (email/Telegram)
- AI continues responding unless you pause the session
- You can respond directly on Facebook Messenger
- Pause the session in Chat History if you want to handle manually
Disconnecting
- Go to Integrations > Facebook
- Click Disconnect
- Confirm removal
You can also disconnect from Facebook’s Business Integrations settings.
Troubleshooting
Messages not being received
Messages not being received
- Verify the Page is connected (check green status)
- Ensure auto-respond is enabled
- Check if you have available credits
- Review Facebook Page settings for message restrictions
Responses not sending
Responses not sending
- Check your credit balance
- Verify the agent has training data
- Ensure the session isn’t paused
- Review the conversation for any errors
Need to reconnect
Need to reconnect
- Disconnect the current integration
- Wait a few seconds
- Reconnect following the setup steps