Analytics

Analytics help you understand how your AI agent is performing. Track conversations, measure engagement, and identify opportunities to improve.

​

Dashboard Overview

Go to Analytics to see key metrics:

• Total conversations
• Messages sent/received
• Lead capture rate
• Escalation rate
• Credit usage

​

Key Metrics

​

Conversation Metrics

​

Performance Metrics

​

Channel Breakdown

See metrics by channel:

• Web widget
• Facebook Messenger
• Instagram DMs

​

Time Periods

View analytics for:

• Today
• Last 7 days
• Last 30 days
• Custom date range

​

Conversation Insights

​

Popular Topics

See what customers ask about most:

• Frequently asked questions
• Common keywords
• Topic categories

​

Unanswered Questions

Track questions the AI couldn’t answer:

• Identify knowledge gaps
• Add missing information
• Improve training data

​

Lead Analytics

Track lead capture performance:

​

Credit Usage

Monitor your credit consumption:

​

Exporting Reports

Export analytics data:

1. Select date range
2. Choose metrics to include
3. Click Export
4. Download CSV file

​

Using Analytics to Improve

​

Low Resolution Rate

If AI isn’t resolving conversations:

1. Review unanswered questions
2. Add Q&A pairs for common issues
3. Update knowledge base
4. Adjust agent instructions

​

High Escalation Rate

If too many conversations escalate:

1. Check escalation triggers
2. Identify common escalation causes
3. Train AI for those scenarios
4. Adjust sensitivity settings

​

Low Lead Capture

If not capturing enough leads:

1. Review lead capture settings
2. Check agent prompting for contact info
3. Consider adding lead form
4. Test conversation flow

​

Best Practices

• Check weekly - Regular review catches issues early
• Compare periods - Track improvement over time
• Act on insights - Use data to drive changes
• Set goals - Target metrics to improve
• Share with team - Align on performance

​

Troubleshooting