Q&A Pairs

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When to Use Q&A

• Common questions - Frequently asked questions with standard answers
• Critical information - Pricing, policies, contact details
• Specific phrasing - When you need exact wording
• Corrections - Override incorrect learned responses

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Adding Q&A Pairs

1. Go to Knowledge Base > Q&A
2. Click Add Q&A
3. Enter the question
4. Enter the answer
5. Click Save
6. Click Retrain to update your agent

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Example Q&A Pairs

Q: What are your business hours?
A: We're open Monday through Friday, 9 AM to 6 PM EST.
   We're closed on weekends and major holidays.

Q: Do you offer refunds?
A: Yes, we offer a 30-day money-back guarantee on all plans.
   Contact [email protected] to request a refund.

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, and PayPal.

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Question Variations

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Editing Q&A

1. Go to Knowledge Base > Q&A
2. Click on the Q&A pair to edit
3. Modify the question or answer
4. Click Save
5. Click Retrain

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Deleting Q&A

1. Click the delete icon next to the Q&A pair
2. Confirm deletion
3. Click Retrain

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Best Practices

• Keep answers concise - Provide complete but brief answers
• Use natural language - Write as you would speak
• Include context - Add relevant details
• Update regularly - Keep information current
• Prioritize accuracy - Q&A pairs take precedence over other sources

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Tips

• Start with your most frequently asked questions
• Review conversation logs for common questions
• Use Q&A to correct any inaccurate responses
• Format answers with line breaks for readability