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Fine-tune how your AI agent communicates with users through language, tone, and persona settings.

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Language Settings

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Preferred Language

Set the primary language for responses:
  • English - Default
  • Arabic - Full Arabic support
  • Spanish
  • French
  • German
  • Auto-detect - Responds in the user’s language

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Dialect

For Arabic and English, choose a dialect:
Dialect affects vocabulary, expressions, and cultural references in responses.

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Tone Settings

Control the communication style:

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Persona Settings

Define your agent’s personality and behavior:

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Display Name

The name shown to users in the chat widget. Can differ from the internal agent name.

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System Instructions

Custom instructions that guide agent behavior:

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Response Guidelines

  • Maximum response length
  • Topics to avoid
  • Required information to collect
  • Escalation triggers

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Applying Settings

  1. Go to Agents > select your agent > Settings
  2. Configure language, tone, and persona
  3. Click Save
  4. Test changes in the Playground
Changes take effect immediately for new conversations. Existing conversations continue with previous settings.